Company Description

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

To support the Customer Services Manager, developing and supervising a Team to ensure an outstanding service offering in a fast paced working environment and providing a continuous professional and dedicated facility for all Customer / Client needs.

Salary: £32,094.50 per annum.

Shift: 4 week rotating nights and days.

Week 1 and 2: Monday to Thursday nights,19:30-06:00Week 3: Monday, Tuesday, Friday to Sunday days, 06:00-18:00Week 4: Wednesday and Thursday days, 06.00-18.00

Key Duties of Customer Service Supervisor: 

Day to day supervision of allocated members of the admin team to ensure that they undertake their duties in line with departmental processes and procedures.Ensure your team is adequately trained in the execution of their daily duties, monitor performance and provide coaching / counselling / development when required.Undertake annual PDP with team members to set objectives for the coming year.Hold monthly 1-2-1’s to ensure PDP action plan objectives are being met.Maintain personnel systems and records, eg. training, timekeeping and PDP.Ensure adequate cover exists across all shifts.Deal with and resolve personnel issues and raise with Senior Management / HR when appropriate.Act as the liaison between business management and the client / customer, providing a flexible support service to deal with issues as they arise.Implement new business from start to finish, ensuring that everything is in place to support the client / customer, eg. systems setup, clients understanding of processes and the provision of a joined up service.Support business and client / customer ad-hoc projects.Run weekly / monthly KPI data reports for the Head of Customer Service.Analyse system data to ensure data integrity, identify and rectify anomalies to maintain system housekeeping standards.

QualificationsPrevious experience of supervising a team to deliver excellent customer/client support services.Lead a team in the most effective way, recognising where team strengths lie, how to properly use the skillsets of each team member and identifying where improvement is needed.Able to manage conflict, seeing issues through to resolution whilst developing and maintaining successful relationships.                                                                                                                Able to balance time constraints and prioritise a challenging workload while managing other employees and projects.Able to identify and solve problems in a structured manner.

Additional Information

As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave – Holiday entitlement of 235 hours per annum.Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.Life Assurance -  2 x your annual salary.Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam