**New Bedford Hauling, a Waste Connections company, is looking for an Office /Customer Service Supervisor at our** **Dartmouth, Massachusetts office.** **Responsibilities:** + Lead and develop a team of Customer Service Representatives and Accounting personnel to foster and maintain high degrees of success while achieving team goals. + Regularly monitor and evaluate team performance to celebrate accomplishments and offer constructive, direct counseling when necessary. + Address escalated customer calls to assist customers in a timely, professional manner. + Review customer accounts to identify errors and coach team members directly on paths to improvement. + Implement department standard operating policies and procedures in conjunction with management to provide team members with the tools needed for success. + Partner with operations and sales departments to encourage a collaborative work environment and address immediate issues. + Oversee and assist billing, accounts receivable, and collections team members’ daily functions. + Utilize company software to gather data and prepare reports that will communicate critical information to team members and management. + Review and approve payroll for the department. + Maintain social media presence and address Google reviews to appreciate and help customers. + Promote Waste Connections core values, which ensure safe workplace practices for all staff members. + Other duties assigned as needed. **Requirements:** + Minimum of 3 years of related expertise in management; experience in a call center environment preferred. + Bachelor’s Degree preferred. + Intermediate knowledge of accounting principles. + Knowledge of Microsoft Word and Excel with the ability to learn and utilize Company software. + Ability to communicate effectively, both oral and written. + Detail-oriented mindset with a proactive approach to identifying and correcting issues to balance customer needs with business goals. + Ability to foster a collaborative work environment. **To be considered for any of our current openings you must complete an application at** **careers.wasteconnections.com** **. Application information and additional instructions can be found once you select your position of interest.** **We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short-term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".** **Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.**