Essential Functions / Key Responsibilities   • Supervises and coordinates daily activities of employees to ensure safe and effective operations. • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws. • Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations. • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner. • Communicates with manager concerning any problems or issues. • Schedules and conducts shift meetings. • Assists in the administration of payroll; completes shift paperwork and performs other administrative functions. • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.). • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.   Basic Qualifications   Pre-requisites   • Must be a local (in-state) resident. • Valid In-State Driver’s License. • Ability to pass a pre-employment drug screen. • Ability to pass up to a 10-year background check. • Must be at least 18 years of age. • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. • Must complete SIDA training to obtain airport authority identification security.   Experience • 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities • Excellent customer service skills.  • Strong work ethic. • Ability to work in a team oriented environment.  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.   Preferred Qualifications   Education   • High School diploma or GED.   Experience • 4+ years of relevant experience.   • Relevant supervisory experience.   Knowledge, Skills & Abilities   • Able to communicate information and instructions verbally and/or via radio equipment.  • Able to communicate effectively in a professional manner.  • Strong leadership qualities and ability to create a passionate and efficient workforce.  • Able to effectively resolve employee conflicts.    • Ability to apply creative solutions that have a positive impact on results.   Working Conditions   Work Schedule   • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment. Work Environment • Must be able to be alert to moving vehicles or aircraft and use radio equipment. • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!)  May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.    Physical Demands/Requirements • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.  • Must be able to work in cramped or high places.  • Must be able to carry heavy items up and down jet way stairs.   Supervisory Responsibilities • Supervise team of Customer Service Agents and Leads.   Legal  • Unifi is an Equal Opportunity Employer.   Benefits • Flight Benefits – exclusive travel privileges for yourself and your family with Delta Airlines • Competitive pay with daily access to earned wages • Paid holidays and paid time off • 401k company match upon eligibility • Exclusive discounts and additional wellness programs