Imperial Dade, a leading North American distributor, has a role available in Orlando, FL! We are looking to add Customer Service Support to our team in Orlando, FL. Join a strong and continuously evolving group, helping to continue to grow our business. If you’re eager for your next challenge, Imperial Dade is a great place to take that next step. For this position, training will be provided on our ERP system, as well as the specific responsibilities. The specialist in this role should hold basic computer skills, office skills, as well as Microsoft Excel skills with a detail-oriented focus.
The schedule for this position is Monday through Friday from 8:00 am to 5:00 pm.
Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.
**All correspondence will come directly from Imperial Dade and not a personal email address.*
ResponsibilitiesYou will:
Maintain Network Program order guidesMaintain ERP (S2K) program pricingAdding and deleting items from Order Guide and Price FilesCorrect Pricing errorsSet Up and configure New assigned accounts and locationsAssist Sales Representatives with contracted sell pricingCommunicate problems and needs to the Network ManagerRespond promptly to assigned requests and inquiriesMaintain minimum order fees and Fuel surcharge feesSubject matter experts on their assigned programsOptimize fill rates by providing subs for items out of stock or discontinuedUpdate and adjust invoice pricing, billing, and order discrepancies when necessaryAssist with special projects as needed and noted by the Network ManagerStaying up to date on program mandatesCommunicate with the Sales Representatives with information pertinent to their customer QualificationsYou have:
2 years of experience supporting large corporate accounts3 years of customer service experienceExperience with S2K is a plusEfficient in Microsoft Suite, especially ExcelExcellent verbal and written skillsMinimum High School Diploma
We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
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