Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Description

Customer Service Specialist 

Location 

Pune

About Us

Gardner Denver Nash is a part of Ingersoll Rand PFT division. At Nash ,we excel in engineered-to-order solutions for gas handling applications.

Products and Brands: Nash, Garo, Hoffman Lamson

 

Job Summary

Part of Nash team, candidate will take care of After market requirements of our brands Nash, Garo and Hoffman Lamson. Responsible for achieving Aftermarket Growth whilst offering excellent customer service.

 

Responsibilities

Enquiry Handling- Co-ordinating with customers to get detailed information and submit the price quotation. Communication with Inter-company for IC quotes. Extracting information from SAP i.e BOM, Last purchase history, Machine history, drawings Prepare cost estimation and pricing. Tender submission and follow up activities on Government portals. Weekly monitoring Order booking and Revenue and provide forecast. Co-ordination with cross function teams i.e  Order processing/Purchase/planning/Logistic/Finance to execute orders. AR collection/ payment follow ups.

Basic Qualifications

Diploma or graduate in Engineering (Mechanical/ Electrical/ Instrument control) Proficiency in English Language.

 

Travel & Work Arrangements/Requirements

NA

 

 

 

Key Competencies

Minimum 4-5 years of experience in Sales and Aftermarket Excellent verbal and written communication skill for building customer relationship and resolving queries. Knowledge of costing and ability to calculate competitive pricing for customers. Ability to Analyse data to prepare forecast, set pricing and evaluate proposals. Knowledge and experience of SAP is mandatory. Should be able to build trust and maintaining long term relationships with customers.

What we Offer

We are all owners of the company! Stock options(Employee Ownership Program)  that align your interests with the company's success.    Yearly performance-based bonus, rewarding your hard work and dedication.    Leave Encashments   Maternity/Paternity Leaves  Employee Health covered under Medical, Group Term Life & Accident Insurance  Employee Assistance Program   Employee development with LinkedIn Learning   Employee recognition via Awardco   Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.   

 

 

 

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.