Customer Service Support Analyst **Req number:** R4511 **Employment type:** Full time **Worksite flexibility:** Onsite **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are seeking a highly motivated individual who excels at building and maintaining strong relationships with both customers and colleagues. The ideal candidate will possess strong analytical abilities and a deep understanding of the factors that drive customer scorecards and relationship metrics. **Job Description** Associate Representative, Customer Service We are seeking a highly motivated individual who excels at building and maintaining strong relationships with both customers and colleagues. The ideal candidate will possess strong analytical abilities and a deep understanding of the factors that drive customer scorecards and relationship metrics. Educational Level Requirements + Preferably a graduate of any 4 years bachelor’s degree course. Required Core competencies + Excellent communication and interpersonal skills that can build rapport with diverse stakeholders. + Proficiency on using computers and software applications + Ability to work with the team towards a common goal + Ability to manage multiple priorities + Strong reading comprehension and analytical skills + Deep knowledge in MS Excel such as creation of macro and use of lookup functions + Knowledge in SAP and background in semiconductor manufacturing is an advantage Major Duties & Responsibilities: + 1. Analyse customer request thoroughly + 2. Collaborate with cross functional group and other stakeholders + 3. Prepare all necessary customer documentation in line with the highest quality standards. + 4. Recommend process improvements. + 5. Respond to customer requests mostly via email in a timely manner. + 6. Ensure that the company’s commitment on quality, environmental management, health and safety is observed and performed at all times. **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.