Customer Service Support Analyst **Req number:** R4510 **Employment type:** Full time **Worksite flexibility:** Onsite **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated Customer Service Support Analyst ready to take us to the next level! If you have strong experience with Customer Service Support and excellent communication skills and are looking for your next career move, apply now. **Job Description** We are seeking a highly motivated individual who excels at building and maintaining strong relationships with both customers and colleagues. The ideal candidate will possess strong analytical abilities and a deep understanding of the factors that drive customer scorecards and relationship metrics. **What You'll Do** + Analyse customer request thoroughly + Collaborate with cross functional group and other stakeholders + Prepare all necessary customer documentation in line with the highest quality standards. + Recommend process improvements. + Respond to customer requests mostly via email in a timely manner. + Ensure that the company’s commitment on quality, environmental management, health and safety is observed and performed at all times. **What You'll Need** Required + Excellent communication and interpersonal skills that can build rapport with diverse stakeholders. + Proficiency on using computers and software applications + Ability to work with the team towards a common goal + Ability to manage multiple priorities + Strong reading comprehension and analytical skills + Deep knowledge in MS Excel such as creation of macro and use of lookup functions + Knowledge in SAP and background in semiconductor manufacturing is an advantage Educational Level Requirements + a graduate of any 4 years bachelor’s degree course. **Physical Demand** s + Ability to safely and successfully perform the essential job functions + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.