Customer Service Support Officer
Suitestudio Operations Inc.
Key Duties and Responsibilities:
Customer Interaction:
Product and Order Support:
Collaborate with internal teams and suppliers to resolve product-related queries and assist customers. Coordinate with our stores to address customer orders and inquiries.Team Collaboration:
Collaborate effectively within your team, spread across various remote locations, to achieve collective tasks.Order Monitoring and Resolution:
Monitor orders, provide progress updates, and take appropriate actions. Manage customer returns, including investigation, processing, and resolution of returns, exchanges, warranties, and faulty goods.Logistics and Communication:
Collaborate with dispatch locations to facilitate customer orders. Liaise with Australia Post regarding delayed or missing parcels.Complaint Handling:
Handle first-level customer complaints and escalate only as necessary.Internal Communication:
Maintain strong communication within the customer service team.Exceptional Customer Service:
Deliver outstanding customer service through written and verbal communication. Juggle tasks across multiple channels to ensure timely completion.Procedural Adherence:
Follow procedures, guidelines, and policies accurately to complete assigned tasks. Perform data entry through various platforms.Flexibility and Additional Tasks:
Work hours and days based on business requirements. Assist with other tasks as required.
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