LabCorp is seeking a Customer Service Support Representative to join our team in Phoenix, AZ. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.

The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.

This role is on-site.

Work Schedule: Tuesday - Saturday, 7:00 am - 3:30 pm, required overtime as needed

Responsibilities:

Act as a liaison between LabCorp, the customer base, and patientsShould be able to handle patient samples including serum, plasma, stool, whole blood, CSFResolve routine customer requests with products or services via inbound, outbound calls, or the InternetSpeak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededQualify and establish inbound new customers requesting LabCorp's products and servicesWork in multiple databases to research complex issues and questionsNotify clients of test results in a timely and accurate mannerReview test forms for accuracy and report any discrepanciesParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Qualifications:

High School Diploma or equivalentPrevious experience in a customer service roleExperience working in a contact center/call center environment is preferred Prior healthcare industry, such as a physician's office or a hospital highly is a plusKnowledge of Microsoft Office suite is requiredExperience with Salesforce.com and/or Laboratory Information Systems is preferredStrong verbal and written communication skills and excellent ability to listen and respondMust be courteous with a strong customer service orientationExcellent multitasking abilities requiredStrong flexibility and the ability to manage and adapt to changing priorities quickly

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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