Labcorp is recruiting a Customer Service Support Representative for a dynamic team.

Summary: LabCorp OTS National Call Center Customer Service Support Representative will:

Serve as a liaison between LabCorp branches or regional laboratories and its customers in response to inquiries and problems.

Research, troubleshoot and resolve customer problems.

Perform a wide variety of administrative/clerical duties (i.e., faxing, filing,  and data entry).

Perform administrative duties as assigned by supervisor or manager.

Answer incoming calls from customers – respond to inquiries and questions, handle complaints, general troubleshooting problems and provide information.

Main Job Tasks and Responsibilities

Answer calls timely and professionally

Respond accurately and efficiently to customer inquiries

Research required information using available resources

Handle and resolve customer complaints within our department duties

Provide customers with service information

Enter customer information in accurate manner

Process supply orders, forms request and other application needs

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls where necessary with email, fax or other electronic devices (we are inbound this should be minimum)

Complete call logs

Produce call reports as requested

Follow policies and procedures including attendance, performance guidelines, and scripting

Consistently achieve departmental metrics such as: