Philippines, Makati, Global Business Solutions+

Customer Service Support Specialist At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 47.000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE Process orders in SAP and e-Salesforce (ESF) for Australia and New Zealand clients via email and phone for accuracy and timely fulfilment
Generate reports in SAP and Excel to monitor orders on hold and ensure prompt dispatch
Track orders from warehouses to customers, managing inquiries, complaints, and resolutions effectively
Oversee returns processing including pre-checks with sales and warehouse teams for credit/debit notes
Provide comprehensive support to customers and sales, collaborating closely with Marketing, Commercial, and Supply Chain teams YOUR SKILLS Bachelor's Degree in any field
Preferably with at least one (1) year experience in handling SAP Order Entry Process Proficiency in MS Excel is required; SAP knowledge in order entry is required
Must be detail oriented and customer-service oriented
Proficiency in English verbal and written communication is needed
Amenable to work on an early dayshift schedule (3:00 AM to 12:00 NN), following ANZ holidays, and report on a hybrid work set-up in Ayala Avenue, Makati

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 24072876 Contract & Job type: Regular - Full Time Contact information for application-related questions: recruitmentph@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.