About This Role CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise. We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets – Commercial Aviation, Business Aviation and Crew Engagement. Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience. Job Description The Customer Service Support/Training Admin - focal for Global pilot programs for customer service performs administrative tasks to support Training Centre management. In this role, you will perform and manages customer touchpoints prior to arrival to ensure no issues including follow up for solutions. Are you ready to: The role we are offering you: + Performs and manages two weeks out customer touchpoints prior to arrival to ensure no issues (including follow up for solutions) + Verify enrollments for eLearning/Bombardier Flight Deck subscriptions for clients + Supports and assists reception/front desk related duties including greeting customers, providing back up to prepare security badges, operate main switch board, prepare required reports, provide back up support to course + Key outputs/deliverables and tasks: + Focal for Global pilot programs for customer service + Coordinate/assist with courtesy advance customer calls/touchpoints & follow up actions + Verify and enroll customers in eLearning as required + Assistance with front desk related tasks including security badge preparation and management + Statistical & other daily reports + Invigilation for exams as required + Assist in class setup as required + Assist with customer experience events + Assist in iPad preparation for courses; tracking electronic equipment for classrooms as required + Assist in Preparation of training facilities and courseware packages for in-house Flight and Technical training programs. + Assist in coordination of the shipping and receiving of courseware products. + Assist in course material revision updates. + Respond to customer and instructor requests for assistance. + Provide administrative support to Training Managers as required. Our ideal candidate has: + Intermediate computer skills with knowledge of MS Office + Record auditing experience 1-5 years + Education: CEGEP DEC or equivalent + Intermediate computer skills with knowledge of MS Office + Excellent customer service skills & critical thinking + Experience with an inventory management system + Appreciation of flight and maintenance training program environment, an asset CAE offers: + an environment where your initiatives will be recognized and valued + the opportunity to travel internationally ​ + the opportunity to work on a variety of projects on a multidisciplinary team + the opportunity to represent the organization at external conventions and conferences + the possibility to work from home occasionally + flexible schedules + attractive employee benefits Come share your passion with us! About CAE At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defense and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter. #LI-VM1 Position Type Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Opportunity Employer CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics. If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com .