We’re looking for professional and pro-active Customer Service Representatives to join one of our projects. S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business's success. This role will be providing first class service for external / internal customers through email, phone, and customer reviews.

YOUR RESPONSIBILITIES

Tier 1 Support. Omni-channel agent - assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc. Provide customers with complete and accurate resolutions to problems. Handle complaints. Clarify to the customers the company policies such as returns and exchanges. Perform order management functions: Work with various platforms to track, maintain orders, returns and credits. Proactively involved in maintaining up-to-date procedure documentations. Excellent interpersonal, written, and oral communication skills. Escalate issues in a structured way to CS management.

OUR REQUIREMENTS

Excellent knowledge of Dutch and English, both written and spoken (at least level B2).Education: at least high school diploma (bachelor’s degree would be beneficial).Computer skills: Microsoft office.Ability to stay calm under pressure and handle multiple tasks.Excellent interpersonal, written, and oral communication skills.Excellent judgment, reasoning, and problem-solving skills.

 

WHY JOIN ALORICA?

We Offer So Much More Than a Paycheck

Competitive salaryAdditional health insurance (incl. dental care)Group insuranceWellbeing platform

 

But that’s just the start: here are a few more reasons to consider Alorica.

Career development opportunitiesExtensive training programsAccess to top notch technologies and best practicesExcellent working environmentCompany events