We’re looking for professional and pro-active Customer Service Representatives to join one of our projects. S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business's success. This role will be providing first class service for external / internal customers through email, phone, and customer reviews.

 

KEY JOB RESPONSIBILITIES

Assist customers with phone/email enquiries related to customer orders, product information and company policies etc. Provide customers with complete and accurate resolutions to problems. Handle complaints. Clarify to the customers the company policies such as returns and exchanges. Perform order management functions:  Work with various platforms to track, maintain orders, returns and credits. Proactively involved in maintaining up-to-date procedure documentations. Excellent interpersonal, written, and oral communication skills. Escalate issues in a structured way to CS management.

 

KEY JOB REQUIREMENTS

Excellent German and English in spoken and written form, other languages are a bonus. Education: at least high school diploma (bachelor’s degree would be beneficial) or 2 years + customer service background. Computer skills:  Microsoft office and SAP preferred. Ability to stay calm under pressure and handle multiple tasks. Excellent interpersonal, written, and oral communication skills. Excellent judgment, reasoning, and problem-solving skills. Readiness to work from the office.

 

WHY JOIN ALORICA?

We Offer So Much More Than a Paycheck

Competitive salary Additional health insurance (incl. dental care) Group insurance Wellbeing platform

 

But that’s just the start: here are a few more reasons to consider Alorica.

Career development opportunities Extensive training programs Access to top notch technologies and best practices Excellent working environment Company events