Wilkes Barre, United States of America
12 hours ago
Customer Service Team Lead

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage order management and invoicing for a specific market.

How you will contribute

You will:

Provide Supply Chain analysis lead calls with Sales, Customer Service, Product Supply, and Distribution.Drive to maximize fill rates on orders when biscuit inventory is constrained & Provide root-cause analysis on KPI opportunities.Drive to maximize fill rates on orders when inventory is constrained & provide root-cause analysis on KPI opportunities.Manage effective order fulfilment, taking account of availability checks, stock allocation rules and cross-functional alignment to balance supply constraints with delivery of service levels.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Strong Customer Service Skills.Knowledge of Supply Chain through Replenishment, Transportation, Business Insights & Solutions Financial Services.Strong interpersonal, communication skills, and business knowledge, to maintain effective relationships.  Ability to lead cross functional team on weekly forecast calls to optimize service.   Ability to work directly with Sales & CS&L Leadership to fully understand and influence Mondelēz International Supply Chain processes to improve performance. Ability to utilize technology to work smarter and improve the level of service. Must have Good Excel and SAP skills to conduct analyses to meet business needs.   Ability to lead small groups or teams or participate special projects.

More about this role

What you need to know about this position:

Decision Quality: Empowered to make decisions - intermediate to expert.

Learning on the Fly: Cross Functional work / Adapt to new situations.

Self-Knowledge: Autonomously seek answers and information.

Dealing with Ambiguity: Problem Solving / Independent decision making- starts tasks without instructed

Informing: Strong communication skills to appropriate parties

Written Communication: Manage Stakeholders expectation on communication via email or phone.

The base salary range for this position is $95,100 to $130,800; the exact salary depends on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.

 

In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and  Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.  

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics
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