Responsibilities Make an impact

Order Management for Products: Oversee the creation and management of SAP orders from confirmed quotations, ensure products are configured according to customer specifications, ensure order and delivery confirmation process with customers, management of delivery slips creation and delivery coordination with customers, management of order changes process in collaboration with customers and internal departments (inside sales, logistics), oversee the creatoin of customs invoices. 

Quotation and Order Management for Services: Supervise the response to customer requests via SalesForce and provide consultation on needed services, oversee the creation of quotations for spare parts, used products, and repairs, ensure tracking of quotations, oversee of follow-up process on outstanding offers, manage and track order creations from confirmed quotations, ensure effective resolution of open questions by coordinating with customers and internal contacts (technicians, logistics, etc.), oversee the creation of delivery slips and customers invoices.  Application Requirements What you need to succeed Bachelor's degree in business administration, Supply Chain Management, or a related field, minimum of 5 years of experience in customer service management, preferably in a shared service center environment, proficiency in SAP and SalesForce, strong leadership and team management skills, excellent communication skills in English and German, ability to manage multiple tasks and prioritize effectively, strong problem-solving skills and attention to detail, knowledge of customs regulations and invoicing processes is a plus. Personal Attributes: Customer-focused with a commitment to delivering high-quality service. proactive and able to work independently, strong interpersonal skills and the ability to build relationships with internal and external stakeholders.