**UPMC Magee-Womens Hospital is seeking a Full Time Customer Service Team Leader to support the Parking department!** **This position will work rotating shifts with mainly afternoon shifts.** _Hours are subject to change based on business needs._ The Customer Service Team Leader provides personal customer service to all UPMC patrons in a manner consistent with the hospital's policy of service excellence and the Pennsylvania Motor Vehicle Code. **Responsibilities:** + Direct valets in directing/coordinating vehicle traffic. + Respond to the needs of patrons with wheelchairs or other physical disabilities, using quick judgment on whether to assist them. + Work as a team leader in resolving any problems that would conflict with the prompt delivery of the valet service. + Issue parking tickets to all vehicles that pull into the driveway. + Report any damage or accident with a patron's vehicle. + Upon departure, ensure timely return of vehicle, verify the ticket stub and number, open door(s), and assist patrons into the vehicle if necessary. + Communicate with both escorts and valets via radio always using proper radio etiquette. · High School diploma or equivalent preferred. · Ability to operate all types of passenger vehicles. · 1-2 years of customer service experience is required. **Licensure, Certifications, and Clearances:** · Driver's License · Act 34 **UPMC is an Equal Opportunity Employer. Minority/Females/Veterans/Individuals with Disabilities.**