We're looking for a Customer Service Team Leader to join our Kier Places based Nationwide.

 

Location: Nationwide

 

What will you be responsible for?

As a Customer Service Team Leader, you'll be working within the Kier Places team, supporting them in managing the out-of-hours team.

Your day to day will include:

Collaborate effectively with other Customer Service Team Leaders to maintain a seamless, end-to-end 
service approach, preventing operational silos. Conduct daily handovers with Customer Service leaders across the business to ensure smooth transitions.  Oversee the training and onboarding of new team members, ensuring they are equipped for success.  Ensure all contracts have a well-structured rota in place, with clear escalation points.  Manage team absences effectively and plan ahead to ensure appropriate coverage during key periods such 
as Christmas and Easter.

 

What are we looking for?

This role of Customer ServiceTeam Leader is great for you if:

• CTC Clearance is required for this role. CAFAM System Training. Reliable and ability to get on with others, with excellent verbal reasoning skills Planning and organising skills – excellent organisational skills and ability to priorit

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

 

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

 

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

 

We look forward to seeing your application to #joinkier