Arconic is currently in search of a Customer Service Team Leader to join our team in Davenport, Iowa and support our Rolled Products North America (RPNA) business unit.

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Primary Purpose

The primary purpose of the Industrial Customer Service Team Leader is to:

Act as the tactical lead on all issues pertaining to achieving the monthly S&OP plan within the Industrial market, Leading tactical aspects of market- specific projects, Being the primary liaison between CSSR’s and the Customer Service Supervisor and supervising the CSSS’s within the Industrial market.

This includes tactical management of bookings to maximize order level, trial/new business oversight, new product creation, leading change within the team, training of new personnel, and CSSR desk coverage when team members are not available. The team leader is also a crucial first step on the help chain for CSSR issues.

Additionally, the Industrial Customer Service Team Leader (hereafter, Industrial Team Leader) is accountable for working across business units and departments to develop and implement new processes for the Industrial market and flow paths.

The incumbent recognizes that accident and injury prevention are equal in importance to production, quality, delivery, recovery, and cost control. The incumbent accepts the responsibility to work safely and promote safety consciousness among other employees.