Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology. Enablon provides enterprise-wide software solutions for small and large companies and is an extremely broad platform with a proprietary programming language, more than a hundred modules, and highly configurable. Therefore, each customer solution is unique.

The Release Manager is a member of the Customer Support Services team. However, the Release Manager is responsible for both project implementation initial releases and customer support subsequent releases of Enablon software into Clients solutions. They are responsible for planning, scheduling and governing the build through different stages. Their aim is to deliver product improvements or new functionality required by the business while protecting the integrity and stability of existing services.

Reporting to the Regional Support Manager, the Release Managers works closely with project teams, development team, key account managers, partners, customer support, and customers to ensure high-quality solution releases. This individual demonstrates excellent communication and organizational skills, as well as a strong focus on customer delight.

The Release Manager will provide KPIs and reports to management on a regular basis for continuous improvement as well as identify risks and issues.

Accountability

Release Definition: Liaise with internal and external stakeholders to establish release and maintenance scopePlanning and Execution: Accountable for developing, maintaining and managing the client release schedule for product upgrades. Work with cross-functional teams to meet goals and milestones that align with business needs and requirements.Risk Management and Contingency

Manage risks and resolve conflicts that affect release scope, schedule, quality and business standard.

Provide recommendations and trend analysis on client Product versions and most common issues that require attention.

Develop organizational procedures to decrease the deployment life cycle, cover possible post implementation issues and ensure business continuity

Communication

Demonstrate good and clear verbal and written communication (by phone, email, and web meetings)Professionally interact with people, both internal and external to the organization through various mediaWrite clear processes, best practices and other documents

Other Duties

Participate in recruiting activitiesPerform other duties or special projects as assigned by DirectorRepresent Enablon as a global leader at the Sustainable Performance Forums (SPFs)

Job Qualifications

Skills / Capabilities

Manage the release process end-to-end, from the planning of release content through to actual release deployment to production.Ability to manage multiple projects with multiple prioritiesStrong problem-solving skills; resolve challenging, time sensitive issues while maintaining client confidenceA dynamic team player who will thrive in an evolving, international environmentStrong presentation and communication skillsExperience as both, team player and effective team leaderImplementation of a process improvement initiatives (ITIL, CMMI, 6sigma, etc.)Identified, built, and successfully deployed at least one internal improvement projectManage own workload and prioritiesComplete internal obligations (timesheet, status reports, required training, performance reviews, etc.) 100% on timeEscalate effectively and when necessaryAble to provide functional coaching to Customers with simple explanations but also drive technical discussions with Customer IT and Partner implementation consultantsPositive demeanour while providing solution options to challengesQuickly learn a new proprietary software toolExperienced in use and application of technical standards.Provides solutions to a variety of technical problems of moderate scope and complexity.Ability to work under general supervision while following established procedures.Contributes to the completion of milestones associated with specific projects.Experienced with frequent inter-organizational and outside customer contacts. Demonstrated performance in providing solutions to difficult issues associated with specific projects.

Education:

Background

At least a 4-year degree in Computer Science, Software Engineering, or related field

Master’s Degree in Computer Science, Engineering, or related field is a plus

Familiarity with SaaS, Web languages (HTML, CSS, JavaScript, C++, etc.), and other web technologies

Experience

At least 2 years of professional experience, preferably in Software and SaaS industries with release management related responsibilities

For more details please contact Carl Rigby at carl.rigby@wolterskluwer.com