The Stedi team is passionate about creating premium products and delivering exceptional customer service! Due to internal changes, we are now looking for a Customer Service Technician to join our team and contribute to our continued success.
Why Join STEDI?
Be part of a modern, dynamic, and supportive work environment.Work-life balance with great hours and an energetic team culture.Opportunities for growth, career development, and recognition for your contributions.Be part of a market-leading, innovative, and trusted brand.Attractive remuneration based on experience.Career Growth: Pathways for professional development and internal promotion.Team Culture: Work alongside passionate, fun, like-minded individuals.Modern Facilities: Our headquarters in Truganina offers a state-of-the-art work environment.Stability: A secure position with a trusted employer in a growing industry.Key Responsibilities
Assisting customers with advanced technical assistance and work with customer to solve technical issues. Where necessary, working with the product team to make necessary changes as required.Delivering outstanding sales and service experiences to customers through phone, email, and other channels.Processing orders, returns, and resolve customer inquiries promptly and effectively.Building and maintaining lasting relationships with our B2C customers.Collaborating with our onsite warehouse team to ensure seamless customer service.Upholding brand presentation standards and contribute to brand awareness.Supporting a positive and professional environment for customers and colleagues.The ideal candidate will
Have a passion for the 4WD, camping, or automotive industry.Demonstrate strong interpersonal and communication skills.Be reliable, punctual, and self-motivated.Possess excellent attention to detail, organizational, and follow-up skills.Ability to navigate and learn computer systems and software.Be adaptable and excited to learn and grow with our team.Required Skills
Previous experience in Customer Service, Parts Interpretation, Retail, or Trade Sales.Automotive knowledge is highly desirable.Strong written and verbal communication skills, including excellent grammar.Full Australian driver’s license.About STEDI
STEDI is a premier provider of high-quality automotive lighting and accessories, dedicated to reshaping the industry through innovation, reliability, and exceptional service. Our products are crafted for 4WD enthusiasts, off-roaders, and outdoor adventurers across Australia who expect nothing less than premium performance and durability.
GPC Asia Pacific
Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.
Yet we are more than just a parts and service company. We propel people forward.
With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com
Send your CV to our Careers Team by clicking APPLY!
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.