Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer service to our clients. Eligo Energy offers an outstanding opportunity for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. We offer competitive hourly compensation with bonus potential. If you enjoy helping others, finding solutions, and are ready to make a difference in customer service, we want to hear from you! Customer Service Representative: As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers with their accounts. Your responsibilities will include, but are not limited to, the following: Job Description + Develop thorough knowledge of Energy Deregulation, Utility regulations and requirements for retail energy suppliers, Municipal Aggregations, Natural Energy and energy pricing to efficiently assist our customers. + Maintain a high level of world-class customer service and professionalism to each customers. + Provide accurate information to customers by utilizing multiple internal systems to locate, interpret and communicate information to customers. + Escalate complicated issues to the appropriate internal teams to resolve customer requests. + Promote products or solutions that best suit the customer. + Calculate and issue early termination fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate resolution to customer inquiries, which can be carried out via inbound or outbound calls or electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment. + Research and resolve enrollment failures and dropped customer accounts, billing and rate disputes to minimize any negative financial impact. + Other duties and task may be assigned by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service Experience Strong analytical and critical thinking skills Excellent Customer Service skills Ability to manage and complete multiple tasks Exceptional communication skills Accountable-Ability to accept and implement coaching and feedback to achieve performance goals. Strong Communication skills Additional Requirements: The ability to work from home in a virtual work environment High speed internet connectivity (no hotspot) A quiet workspace Ability to use dual monitors to multi-task using multiple applications.