Description We are looking for a dedicated Customer Service-Worksite Representative to join our team in Chicago, Illinois. This long-term contract position offers an exciting opportunity to support policyholders in a fast-paced, dynamic environment while contributing to the success of a well-established insurance company. The role includes comprehensive training and a hybrid schedule once proficiency is achieved. Responsibilities: • Provide accurate and timely information to policyholders regarding insurance products and claims. • Respond to customer inquiries through phone calls, addressing claims service and intake-related questions. • Assist policyholders with troubleshooting self-service issues and resolving technical challenges. • Collaborate with the sales team to facilitate transfers and support revenue growth. • Process claim intakes efficiently and ensure adherence to departmental quality standards. • Consistently meet or exceed key performance indicators, including handle time, auxiliary time, and post-call work. • Uphold organizational values, contributing to process improvements and providing constructive feedback to leadership. • Participate in mentoring and training representatives who are newer to the role to enhance team capabilities. • Adapt to various shifts within operational hours as required. • Represent the company’s values by demonstrating personal connection, empathy, problem-solving, and ownership. Requirements • Proven experience in customer service, preferably within the insurance industry. • Strong interpersonal and communication skills to effectively interact with policyholders and team members. • Ability to troubleshoot basic technical issues and provide guidance to customers. • Familiarity with key performance metrics and ability to meet departmental standards. • Demonstrated problem-solving skills with a logical approach to addressing complex issues. • Capacity for continuous learning, including acquiring new knowledge and skills. • Proficiency in computer systems and software used in customer service operations. • Willingness to work onsite during the training period and adapt to a hybrid schedule thereafter. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .