We are currently recruiting for five Customer Services Advisors to join our friendly team based at our site in Frating, Colchester on a fixed term contract until the end of July.

 

As a Customer Services Advisor, you will play a vital role within our supportive Customer Services team ensuring our customers always receive the highest level of care. In return, you’ll have the opportunity to be trained in different skill sets to help you grow & progress your career with us, and go the extra mile for our customers.

 

Bring your empathy & attention to detail in return for a flexible atmosphere with hybrid working options and no weekends! With care and great communication, you’ll have a positive impact on our company, customers & our reputation.

 

Key responsibilities:

 

 

To be a main point of contact for all queries and will be able to take ownership of this task to resolve any issues efficiently and to a consistently high standard Taking responsibility for handling incoming emails and phone calls, order processing, setting up contracts, general enquiries and any other business associated with our customers To work together with the wider customer service team and to support colleagues when necessary

 

What you’ll bring

 

Essential criteria:

 

You’ll need to be confident communicating over email and via the telephone, and have had experience doing this in the past whether in a previous customer service role, or an administrative environment You’ll need to be able to work independently and confidently as part of a wider team, although support is always there when you need it You’ll have a great eye for detail as you’ll be dealing with lots of information at any one time Great organisational skills are a must, as well as the ability to manage your own workload and prioritise tasks as necessary

 

Application instructions

 

Please apply with your CV and cover letter outlining why you are the right candidate for the role by 11:59pm on Wednesday 5th February 2025.

 

Please ensure you include a cover letter, as it is a crucial part of our assessment process. The cover letter offers an opportunity to show how your experience and interests align with the role requirements. Typically, we expect the cover letter to be no more than one or two pages in length.

 

Salary

 

£22,932 per annum, plus benefits.

 

What you can expect from us

 

Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.

 

Our benefits include:

 

Financial – discounted shopping, season ticket loan, rental deposit loan Wellbeing – healthcare cash plan, employee assistance, gym loan Lifestyle – taste card, tech scheme, free and discounted books

 

For our full benefits list please visit: https://www.penguinrandomhousecareers.co.uk/what-we-offer/

 

Hybrid working

 

While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will work from our office based in Frating, Essex, at least twice a week.

 

About Penguin

 

We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.

 

The recruitment process

 

You can read about our recruitment process at https://www.penguinrandomhousecareers.co.uk/how-we-hire/

 

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. The essential criteria for this role are listed as part of the ‘What you’ll bring’ section. There may be times when the volume of applications means we cannot take all eligible candidates to interview.

 

We encourage you to tell us about any reasonable adjustments you may need by emailing PRHCareersUK@penguinrandomhouse.co.uk. Remember, you only need to share what you are comfortable to for us to support your request.

 

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

 

Company: Penguin Books Limited 

Country: United Kingdom 

State/Region: Essex 

City: Colchester 

Postal Code: CO7 7DW 

Job ID: 276988