Customer Services Associate Job ID 201250 Posted 15-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Facilities Management Location(s) Toronto - Ontario - Canada Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. **About the Role:** As a CBRE Customer Services Associate,you will support the facilities management team in successfully fulfilling the clients' requirements. **What** **You’ll** **Do:** + Enters information into Computerized Maintenance Management System (CMMS) including demand work requisitions; emergency work requisitions; completed work orders; preventive maintenance data; meter readings;partsusage data; etc. + Dispatches work requests to internal staff/external service providers; relaysappropriate information; tracks service requests; ensures work requests are closedin a timely mannerandin accordance withperformance-based service agreement; reports problems to supervisor. + Completes record of work performed;utilizeschecklists and prepares basic reports. Maintains follow-up system forinquiries, complaints, problem resolution, etc. + Considers work request specifications, determines appropriate staffing level for dispatch and liaises with inventory/stores personnel re: necessary supplies. + Develops/maintainsworking relationship with building operations staff and external service providers to understand/facilitatedelivery of tenant service to meet performance-based service agreement. + Applies standard operating practices and established processes/procedures for corrective action. + Identifiesunusual incidents/problem areas and reports to manager. + Performs administrative functions tofacilitateefficient workflow. + Responds to basic information needs of tenants,contractorsand external service providers. + Demonstrates a learning focus necessary to execute work (i.e., an awareness of current skill/knowledge and an acceptance of continuous learning). + As directed and in collaboration with manager, creates and implements individual goals and personal development plans. + Work requires some exposure to more intense situations when interacting with building operations staff, external suppliers, etc. + Participates in weekly facility deficiency assessment tours + Participates in and support other duties as assigned. **What** **you’ll** **need** + 1-3 years recent/related work experience in property, project, and/or facilities management. + Successful completion of Grade 12 or equivalent. + Experience working in Google Workspace and Maximo software is an asset + Knowledge of facility operations/maintenance is anasset; general knowledge of building systems and related codes/legislation an asset. + Proficient computer skills (such as Microsoft Office suite) including strong data entry skills. + Strong customer service orientation/skills; hospitality industry experience an asset. + Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future **Why CBRE?** We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensionswe’reable to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity. Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family. Maintain your career momentum with the best tools and training in the industry.You’llhave everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning. Diversity, equity, and inclusion (DE&I) are more than just values-they’rea competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)