**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job Title: Customer Services Coordinator** **Term:** Fixed Term **Salary:** £30,206 **Location** : Aberdeen **Benefits:** + 33 days annual leave incl. bank holidays + Bonus + Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10% + Contributory share scheme - Caterpillar will match 50% of the employee's contribution. + Optional flexible benefits including access the access to health and dental care plans to Private Health Care Cover, holiday purchase, shop discounts etc **About Caterpillar SPM Oil & Gas** When you’re in the oilfield, you need a name you can trust. Backed by the power of Caterpillar, SPM™ Oil & Gas is your global provider of surface frac solutions, here to provide durable products and unbeatable support to keep your oilfield moving. Wherever you drill, we’ve got the pressure-control technologies to keep you—and your operations—safe and on schedule. We know your frac fleets are pushing harder than ever before. That’s why our well services give you longer pumping hours in increasingly brutal conditions. SPM is internationally equipped to manufacture and maintain equipment like pumps, compressors and turbines, with engineer field teams in every major basin. We’ve also got some of the best minds in the industry working to level up your operations and be your partner, from the rig to the refinery—and beyond. With SPM, you’re never alone in the oilfield. **The Opportunity** Responsible for coordinating service and rental opportunities, including manpower, equipment planning, mobilisation and administration. Required flexibility to work across all areas of the SPM business as necessary. **What You Will Do:** + Ensure SPM Health and Safety, Environmental and Quality Policies are adhered to at all times. + Responsible for coordinating all rental asset management jobs. This includes facilitation of the job information accurately through Probity and adhering to the new Lean rental process, providing reports for utilization, differed days, lost rental write off, scrapped, etc. + Act as main point of contact for nominated customer accounts. + Create and send customer quotes; track progression via follow up emails/phone-calls and document responses in appropriate logs. + Supports Certification process as required. + Create import/export documentation and request clearance for customs. + Responsible for coordinating refurbishment jobs. This includes facilitation of the job packages, customer communication and timely / accurate management of quote to cash process. + Facilitation of international mobilization of technicians and test equipment, booking travel i.e. flights, hotels, cars, arranging visas, permits etc. Ensuring all back charges and associated costs are invoiced to customers account. + Ensure regular quality customer communication on all ongoing operations matters (i.e. travel plans, payments, monthly KPIs, up-coming inspection requirements etc). Attend customer meetings as required. + Answering incoming service and sales telephone calls, dealing with any enquiries and redirecting calls accordingly. + Liaise closely with the other coordinators, providing support and cover during periods of holidays or absence. + Works as an effective team player. + Liaise with sales to maximize on OE sales opportunities. + Implement process updates and changes to Rental and Refurb activities. **What You Have:** **Education and/or Experience:** Previous administrative experience at a high level essential, ability to managing customer accounts. Ideally, you will have experience with customs requirements such as imports, exports and clearance instructions. **Language Skills:** Good communicator with the ability to effectively present information in written and electronic format to the highest standard. **Computer Skills:** Excellent IT skills with sound knowledge of Microsoft Office packages including Excel. **Work Environment:** Ability to work on own initiative. Flexible and responsive to internal and external customers. **Core Competencies:** + **Interpersonal Skills** - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and continually develops and improves efficiency within their own role. + **Oral Communication** - Speaks clearly and persuasively in positive or negative situations; listens and seeks/gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings as required. + **Planning/Organising** - Prioritises and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives. + **Quality** - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. + **Quantity** - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly and accurately. + **Professionalism** - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. + **Teamwork** - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests. + **Safety and Security** - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. + **Attendance/Punctuality** - Is consistently at work and on time; ensures work responsibilities are covered when absent. + **Dependability** - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan. + **Diversity and Inclusion** - We are fully committed to providing equality of opportunity in employment and value the differences that a diverse workforce brings to our organisation. We expect all our employees to share that commitment and drive it forward whilst at work. **NB.** The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. #LI-Hybrid **Posting Dates:** January 29, 2025 - February 5, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .