Role Introduction

Reports to: Service Excellence Lead

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.  

Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors. 

Key Responsibilities
Be the brand representative to provide great customer experience at the airport, and designated pre-flight registration locations Deliver a seamless airport experience to our passengers from check-in to boarding Provide efficient and courteous assistance at check-in and departure areas Assist with any airport operation tasks when needed including baggage services assistance Part-time basis with a minimum working hour requirement of 80 hours per monthRequirements
Previously employed by Cathay Pacific or Cathay Dragon as Customer Services Officer or above Good command of spoken English. Proficiency in Cantonese and Putonghua is an advantage Flexibility to work on shift schedules (between 0500-0200, including weekends and public holidays) As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test Benefits
Being part of a world-class service brand to be proud of World-class training  A safe and collaborative working environment which embraces a diverse and inclusive culture Special allowance(s) is entitled to overnight shifts   Discounted travel for employees Annual leave entitlement Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

 

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