**Career Area:** Finance **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **JOB SUMMARY:** As a Customer Service Representative, your primary responsibility will be to provide outstanding service to our clients. You will be the first point of contact for our customers and will be responsible for addressing their inquiries, concerns, and requests in a timely and professional manner. You will be required to listen actively to customers, understand their needs, and provide effective solutions to their problems. Additionally, you will need to maintain accurate records of customer interactions and transactions and follow up on any outstanding issues. A successful candidate for this role will have strong communication skills, a positive attitude, and the capability to efficiently organize tasks. **PRINCIPAL DUTIES AND RESPONSIBILITIES:** • Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented. • Identifying issues and determining appropriate course of action for effective resolution. • Processing results from analysis of data. • Execution of customer service standard processes. Maintaining customer accounts and relationships. • Most common processes: Onboarding, Buyouts, End of Term, and delivery of financial documentation **JOB REQUIREMENTS** : **Skills required:** **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. **Consulting:** Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. **Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. **Listening:** Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker. **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. **EDUCATION/EXPERIENCE:** + Bachelor’s degree in business administration or similar. + Candidates must have excellent communication skills and spoken and written English fluency. **TOP CANDIDATES WILL HAVE:** + Related field and at least two years of experience in the financial industry. \#LI **Posting Dates:** octubre 29, 2024 - noviembre 7, 2024 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .