Role Purpose 

The Customer Service Agent is responsible for acting as a liaison, between customers and the company. Assists with complaints and different services as required by the customer. Coordinates the handling of difficult and/or unusual situations. 

Key Responsabilities 

Deal and respond customer inquiries either by telephone, electronically or face to face.  Obtain and evaluate all relevant information to handle product and service inquiries.  Provide pricing and delivery information.  Perform customer verifications.  Set up new and manage customer accounts.  Process orders, forms, applications and requests.  Raise unsolved requisitions to a higher level resource.  Keep updated records of customer interactions and transactions, details of inquiries, comments and /or complaints.   Prepare and keep updated customer database and activity reports.  Maintain effective communication with departmental resources for problem resolutions.  Perform specials projects and other related duties as assigned.

Requirements 

Associate Degree or equivalent.  Excellent communication skills.  Ability to type.  Knowledge of administrative procedures.  Data collection and ordering.  Strong decision and problem solving skills.  Demonstrate flexibility and adaptability to work in a fast moving and challenging environment.  Proficiency in MS Office (Word, Excel and Power Point).  Intermediate knowledge of the structure and content of the English and Spanish Language.  

Two (2) years or more of experience in Customer Service and/or Call Center Setting.