Customer Solutions Associate

***Must be local to Cleveland, Ohio***

Job Description

This role involves managing and optimizing demand capture, order fulfillment, and billing processes to ensure efficient operations and customer satisfaction. The Associate will collaborate with various business partners and stakeholders to resolve issues and improve process quality.

ResponsibilitiesIdentify and resolve demand capture failures within defined Service Level Agreement (SLA).Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to tasks and cadence.Collaborate with customers or cross-functional business partners to resolve blocked orders within SLA.Optimize orders for logistical efficiency.Contact customers regarding Out of Stock or Stock Allocation issues and propose resolutions.Collaborate with the Order Fulfillment team to resolve issues post-delivery note due to Transportation or Warehousing issues.Collaborate with Billing to resolve billing issues requiring customer contact.Provide 360° visibility on the status of orders to customers and internal teams.Apply appropriate root cause reason codes following global Reason Code Methodology.Identify, analyze, and initiate the escalation process based on escalation criteria.Drive and encourage a continuous improvement mindset applying NCE methodology.Participate in NCE operational review meetings.Essential SkillsStrong analytical and problem-solving skills.Proficiency in Microsoft Office, particularly Excel (pivot tables, v-lookups).Excellent communication skills and attention to detail.Customer service mindset with a passion for delighting customers.Ability to develop trust and long-term relationships.Proactive in seeking continuous process and service improvements.Result-oriented approach.Additional Skills & QualificationsBachelor's Degree in accounting, finance, or supply chain preferred, but other degrees considered.Strong business acumen.Experience with SAP or any ERP system is a plus.1+ years of experience in supply chain, order management, or finance.Eager and hardworking personality with a desire to gain experience.Work Environment

The position requires working on-site at the Solon, OH office on Tuesday, Wednesday, and Thursday, with eligibility for work-from-home on Monday and Friday. The schedule is Monday to Friday, 40 hours per week, with a typical start time anywhere from 7am to 9am, ending 8 hours later.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Solon,OH.

Application Deadline

This position is anticipated to close on May 16, 2025.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n