Customer Solutions Design Professional Job Req ID: 41253 Posting Date: 14 Feb 2025 Function: Customer Service Unit: Business Location: 25A DLF City Phase-III,, Gurugram, India Salary: Competitive **Why this job matters** The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer needs. **What you’ll be doing** 1. Supports the capture of business requirements and translates it into high quality technical solutions using standard solution approaches. 2. Contributes to resolve issues that arise during design. 3. Supports in the design of solutions based on specific requirement using standard approaches in line with the wider technical strategy or roadmap. 4. Designs solutions that are scalable, adaptable, and cost effective in line with business needs and manage the integration of the design. 5. Ensures that own designs adhere to architectural principles and policies. 6. Performs root cause analysis for issues in relation to designs. 7. Supports change management, impact assessments and design documentation updates. 8. Provides in-life support for issues related to a specific solution or root cause analysis support for designs. 9. Supports the implementation of ways to improve working processes within the area of customer solution design. **The skills you’ll need** Troubleshooting Business Strategy Technology Integration Decision Making Requirements Analysis Root Cause Analysis Requirements Gathering Growth Mindset Negotiation Business Analysis Commercial Acumen Solution Design Technology Migration Inclusive Leadership Proposal Development **Our leadership standards** **Looking in:** **Leading inclusively and Safely** I inspire and build trust through self-awareness, honesty and integrity. **Owning outcomes** I take the right decisions that benefit the broader organisation. **Looking out:** **Delivering for the customer** I execute brilliantly on clear priorities that add value to our customers and the wider business. **Commercially savvy** I demonstrate strong commercial focus, bringing an external perspective to decision-making. **Looking to the future:** **Growth mindset** I experiment and identify opportunities for growth for both myself and the organisation. **Building for the future** I build diverse future-ready teams where all individuals can be at their best.