Linde Gas Equipment Inc. is seeking a Customer Service Manager to join our team located in Oxnard, CA.The Customer Service Manager will be responsible for performing and monitoring day-to-day Customer Excellence Center activities and processes in a customer service environment with the objective of creating an outstanding customer experience.

The Customer Service Manager requires hands on engagement with Supervisors, team members, external and internal customers, and daily activities with an eye for process adherence and improvement within the department and organization.

Responsibilities

Responsible for client support in specific geographic regionSupporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning including the monitoring of orders, monitoring cut and reschedules processed by CEC, etc.Performance Management of Call Center Supervisor and Call Center Representatives; coaching, development, and disciplineSupervise, train and coach Call Center Supervisor and Call Center Representatives (up to 40 Linde employees)Perform progress evaluations for direct reports including monthly KPI reports, quarterly KPI reports and annual PMP.Process improvement – Uses Six Sigma, Lean process mapping skills to improve processes and productivityDemonstrates interpersonal, project management, written and verbal communication skillsPrepares management reports as requiredAbility to analyze data and develop strategic improvement plans based on trend patternsDevelop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standardsUtilizes excellent and professional communication skills to ensure that all internal and external customer needs are met. Interfaces professionally and in a timely manner with inter-company departments and regions, responding to the needs of internal customers.Other duties as assigned

Linde Gas Equipment Inc. is seeking a Customer Service Manager to join our team located in Oxnard, CA.The Customer Service Manager will be responsible for performing and monitoring day-to-day Customer Excellence Center activities and processes in a customer service environment with the objective of creating an outstanding customer experience.

The Customer Service Manager requires hands on engagement with Supervisors, team members, external and internal customers, and daily activities with an eye for process adherence and improvement within the department and organization.

Responsibilities

Responsible for client support in specific geographic regionSupporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning including the monitoring of orders, monitoring cut and reschedules processed by CEC, etc.Performance Management of Call Center Supervisor and Call Center Representatives; coaching, development, and disciplineSupervise, train and coach Call Center Supervisor and Call Center Representatives (up to 40 Linde employees)Perform progress evaluations for direct reports including monthly KPI reports, quarterly KPI reports and annual PMP.Process improvement – Uses Six Sigma, Lean process mapping skills to improve processes and productivityDemonstrates interpersonal, project management, written and verbal communication skillsPrepares management reports as requiredAbility to analyze data and develop strategic improvement plans based on trend patternsDevelop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standardsUtilizes excellent and professional communication skills to ensure that all internal and external customer needs are met. Interfaces professionally and in a timely manner with inter-company departments and regions, responding to the needs of internal customers.Other duties as assignedHigh School Diploma required / Bachelor's Degree preferredMinimum of 2 – 4 years of customer service or in store sales experience requiredKnowledge of specialty gas, industrial gas, medical gas and welding related products preferred1-3 years of supervisory experience requiredExcellent verbal and written communications skillsExpertise in computer systems and computers applications

Salary: $66,450 - $97,460

Linde is a leading global industrial gases and engineering company with 2020 sales of $27 billion. We live our mission ofmaking our world more productiveevery day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.The company serves a variety of end markets including chemicals refining, food beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.For more information about the company, please visit our website atwww.lindeus.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

High School Diploma required / Bachelor's Degree preferredMinimum of 2 – 4 years of customer service or in store sales experience requiredKnowledge of specialty gas, industrial gas, medical gas and welding related products preferred1-3 years of supervisory experience requiredExcellent verbal and written communications skillsExpertise in computer systems and computers applications

Salary: $66,450 - $97,460

Linde is a leading global industrial gases and engineering company with 2020 sales of $27 billion. We live our mission ofmaking our world more productiveevery day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.The company serves a variety of end markets including chemicals refining, food beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.For more information about the company, please visit our website atwww.lindeus.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.