We are now accepting WALK-IN applicants every Monday - Friday 9AM to 5PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig

The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.

Responsibilities:

Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product linesEnsure accuracy of research and compliance advice provided to members of sales force teamDevelop information regarding required changes in reports and proceduresAssist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concernsSupport sales force and management by implementing recommendations concerning changes, improvements and enhancementsApply knowledge of how the team interacts with others in order to accomplish Customer Service goalsFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 

Qualifications:

Applications are open to Bachelor's degree holder or undergraduates with a minimum of 6 months BPO international experienceRecent college graduates with no work experience are welcome to jump start your career here in CitiAbove average English communication skills and comfortable speaking with other nationalitiesAmenable working on shifting schedule, holidays & weekends (fixed 5-day work week)Amenable to working in Bonifacio Global City, TaguigApplicants should be Filipino citizens or hold relevant residence status

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients’ necessities by providing an exceptional customer experience

BENEFITS OF WORKING IN CITI:

We offer a competitive salary package of 26-33K and other great benefits including:HMO Health Insurance from day 1 for you and your unlimited qualified dependentsLife Insurance from day 1Retirement PlanTransportation AllowanceRice AllowanceMedical and Dental AllowanceShift DifferentialStaff LoanTuition Fee ReimbursementBereavement AssistanceTotal of 35 leaves credits in a year

CAREER GROWTH:Be part of our fast-growing teams of Customer Solutions OfficersInternal movement career opportunities within CitiCBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs

Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing.

*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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