Customer Solutions Specialist **Kendall Hunt Publishing Company** 1 Positions ID: 53227 Posted On 09/20/2024 **Job Overview** Do you have a passion for helping others? Do you like researching and finding solutions? Do you want variety and different challenges in your day? We are looking for problem solvers, critical thinkers, and level-headed employees to help guide our customers. As a team of highly motivated, customer-centric professionals, we’re looking for the right person to join our Customer Solutions team to assist internal and external customers and answer their questions about using our products and services on various applications. This individual will interact with customers by phone, e-mail and using our on-line Chat function. We are looking for tech savvy individuals, who enjoy problem solving on the spot. This position will work in the home office in Dubuque, Iowa. **Who Is Kendall Hunt Publishing?** Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community. When you work at Kendall Hunt you immediately notice the collaboration, friendliness, and a sense of purpose amongst our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve. www.kendallhunt.com **_In A Typical Work Day You Will…_** + Provide 1st level customer support via phone, on-line Chat and other social media tools to receive and enter customer orders + Assist customers using products for the first time (i.e., purchasing on ecommerce, registering on websites, etc.) + Troubleshoot problems customers may experience (i.e., password reset, wrong class registration, activation code not working, etc.) + Research and resolve questions or issues related to order inquiries, proof of deliveries, invoice copies, credit card inquiries, KH website, etc. + Update corporate CRM with information based on support issues handled **_Who We Need!_** + Ability to use multiple software platforms and programs. + Prior customer support experience, professionalism, attention to detail and accuracy is a must! + Ability to multi-task with strong verbal and written communication skills is essential + A higher education degree is preferred, but any educational background is welcomed + This role is more than the title perceives – this is a gateway role to home in on your skills, with the potential to advance within our company **Why Us? We Understand It’s More Than Just a Job!** Choosing a career path can be one of the most important decisions in one’s life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself. **_Our companies offer:_** + Job Stability. Kendall Hunt and their family of companies have been around for more than 75 years + Career Growth. Gain some great experience to promote to higher roles – many of our leadership and upper management staff worked their way up in our family of companies + Affordable medical, dental, and vision insurance with company paid life insurance, short-term and long-term disability + Generous company match on 401(k) plan, as well as profit sharing + A generous PTO policy, plus paid holidays + Scholarship and tuition reimbursement HRDept@kendallhunt.com An Equal Opportunity Employer Primary Contact 11828 Kelly Schanbeck Corporate Recruiter/HR Specialist, 563-589-1225 Phone Phone Phone Fax kschanbeck@kendallhunt.com Email True False True **Job Details** Categories Customer Service Location Dubuque, IA Shift First Shift Job Type Employee Full/Part Full Time Pay/Salary 17.50 Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan PTO (Paid Time Off) Paid Holidays **Qualifications** Education High School/GED Experience 1-2 Years Company ID 1103 Job REQ # \# Positions 1 Start Date 20240920 End Date 20241018 Featured Job 0 TH Ad 0 TH Comments **Similar Jobs** Customer Service 1800TShirts Retail Customer Service Kwik Stop Customer Service Sedona Staffing Services Customer Service/Order Entry/Remote Position Morrison Bros. Co. DESIGN PRE-PRESS SPECIALIST Woodward Printing Services (A Division of WCI) CUSTOMER SERVICE- SALES ASSISTANT Sedona Staffing Services Talent Acquisition Specialist Sedona Staffing Services Customer Care Specialist Flexsteel Industries, Inc **Share this Job** Kendall Hunt Publishing Company **About the Company** As a leader in customized education publishing solutions, Kendall Hunt has been privately owned and operated for more than 75 years. We currently employ approximately 225 people at our Dubuque, Iowa, headquarters, with an additional 70 people throughout the United States. Our mission is to meet the specific needs of the marketplace in a unique and progressive manner, and we are committed to excellence and employee growth and development. We offer career opportunities in sales and acquisitions, account management, project development, customer support, information technology, finance, accounting, clerical support and human resources. We provide a comprehensive benefit package and full-time and part-time flexible schedules, including internships. Our Higher Education Division is a leader in custom publishing of high quality educational products, services and solutions to the higher education market, including digital solutions and eBooks as well as printed material. Our PreK-12 Division is a leader in publishing solutions of innovative, hands-on inquiry based solutions for the PreK-12 market. We also collaborate closely with our related educational technology solutions companies to develop and customize publications that integrate multi-media and technology to meet the learning needs and expectations of today’s students. For more information, visit Kendall Hunt’s website https://www.kendallhunt.com _An Equal Opportunity Employer_