LexisNexis Risk Solutions Financial Institution Reporting System (FIRSt) Job Title: Customer Solutions Specialist Reports to: Operations Supervisor Job Code: PSS169 Job Template: LNPHL - PSS169 - Customer Solutions Specialist Overview: FIRSt, the Financial Institution Reporting System (FIRSt), LexisNexis’® loss payee notification service, is a complete, outsourced solution for producing and delivering lien holder, mortgagee and additional insured notices. Our insurance company customers realize substantial savings in their loss payee notification expense through our economy of scale. The FIRSt service helps our customers reduce compliance risk, increase operational efficiency, improve customer service, and virtually eliminate returned mail. Responsibilities: A Customer Solutions Specialist will work in the Internet and Phone research queue which is the first level handling and research of undeliverable mail, on behalf of the insurance carrier, to meet their compliance obligations. Qualifications: Internet and Phone research goal is data acquisition. An ideal candidate must be: + College graduate preferred but not required + With call center experience preferred but not required + Must be detail oriented and possess excellent organization skills + Must work quickly and accurately on repetitious tasks + Demonstrated knowledge and proficiency in Microsoft office applications; with excellent keyboard skills + Excellent verbal and written communication skills + Ability to research and obtain necessary information using vetted websites + Ability to follow phone script and ask all relevant questions + Ability to follow instructions for entering complete research notes and make appropriate record disposition and recommendation + No attendance issues. Willing to work on a bi-weekly shifting schedule + Energetic, positive thinking and self-motivated LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.