LexisNexis Risk Solutions Financial Institution Reporting System (FIRSt)

Job Title:            Customer Solutions Specialist

Reports to:         Operations Supervisor

Job Code:           PSS169

Job Template:      LNPHL - PSS169 - Customer Solutions Specialist

Overview:

FIRSt, the Financial Institution Reporting System (FIRSt), LexisNexis’® loss payee notification service, is a complete, outsourced solution for producing and delivering lien holder, mortgagee and additional insured notices.  Our insurance company customers realize substantial savings in their loss payee notification expense through our economy of scale.  The FIRSt service helps our customers reduce compliance risk, increase operational efficiency, improve customer service, and virtually eliminate returned mail.

Responsibilities:

A Customer Solutions Specialist will work in the Internet and Phone research queue which is the first level handling and research of undeliverable mail, on behalf of the insurance carrier, to meet their compliance obligations.

Qualifications:

Internet and Phone research goal is data acquisition. An ideal candidate must be:

College graduate preferred but not requiredWith call center experience preferred but not requiredMust be detail oriented and possess excellent organization skillsMust work quickly and accurately on repetitious tasksDemonstrated knowledge and proficiency in Microsoft office applications; with excellent keyboard skillsExcellent verbal and written communication skillsAbility to research and obtain necessary information using vetted websitesAbility to follow phone script and ask all relevant questionsAbility to follow instructions for entering complete research notes and make appropriate record disposition and recommendationNo attendance issues. Willing to work on a bi-weekly shifting scheduleEnergetic, positive thinking and self-motivated

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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