The Customer Specialist 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.

Responsibilities:

Respond to inbound client inquiries and assist with specific service related requests and concernsProvide solutions to client issues through the usage of all available resources under limited supervisionIdentify problem areas and remove obstacles to retain Citi clientsProvide assistance with the delivery of a wide range of products and services to Citi clients as requiredComplete assigned tasks in an accurate and timely mannerConsistently achieve individual and team performance targetsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

1-3 years experience in a related roleProficient in Microsoft OfficeEffective verbal and written communication skillsSales experienceExcellent influencing and relationship management skillsProven ability to work under limited supervision and seek out advancement opportunitiesExcellent technical and data entry skills, including ulilizing a 10-key touchpadProven ability to creatively solve problems

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Service

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting