The Customer Success Account Manager builds customer, partner, and internal stakeholder engagement models. Identifies, navigates, communicates, and influences key customer technical and business stakeholders at different levels. Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions. Understands, identifies, and aligns Microsoft solutions, and technical capabilities. Initiates conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Delivers on program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical and business stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Identifies actual and potential blockers to consumption through data analysis and feedback from customers.