With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The job purpose of the Customer Success Account Manager (CSAM) role is to make a significant impact on the customer''s end-to-end experience with Microsoft. The CSAM is responsible for delivering customer outcomes by bringing to life the value promised by Microsoft''s platforms and technologies. This role involves orchestrating resources across all solution areas and delivery resources to ensure that customer needs are met effectively.

The CSAM role is central to the Microsoft Customer Engagement Model (MCEM), which helps understand roles and responsibilities in delivering on promises made to customers. The CSAM connects all Microsoft roles as one team, bringing together the best of what Microsoft has to offer through a unified engagement model that focuses on customer outcomes.
Additionally, the CSAM is expected to identify, navigate, communicate, and influence key customer stakeholders, guide conversations to achieve customer business objectives, and map internal roles to customer priorities.

This role is flexible in that you can work up to 100% from home. However, this role is required to work in shifts for ANZ timing and starts at 5 am to 2 pm Malaysia Time. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.