With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As a Customer Success Account Manager (CSAM), you are the primary consumption lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support, drive acceleration of cloud adoption from Pilot/MVP to production, orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

ISVs & DNs at Microsoft are unique in the sense they are both customers we sell to, and partners we co-sell with. To support the ‘sell to’ motion, these enterprise customers require account, and technical enablement processes and resources. To support the ‘sell with’ motion, these customers need support in access to Microsoft’s broad base of industry customers, strong partnership and alignment with our teams, in addition to taking advantage of all of our partner products and services. As tech centric organizations, ISVs & DNs expect technical depth across common scenarios and access to PG via a “level 300”, single named source.   

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.