This role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts. Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption. At the same time, the role includes to serve as an actual CSS for US Bronze Accounts with ACV that goes from $9,000.00 to $9,999.99, in order to promote growth and adoption for this segment as well.

\nResponsibilities and Duties\n

·       Address and process Add-On Opportunities for Platinum and Gold Segments.

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·       Provide high standard contract summaries and account reconciliations for Platinum and Gold Segments.

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·       Follow up open support cases for Platinum and Gold Segment and report the outcomes to CSS and client.

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·       Process partial churn requests for Platinum and Gold Segments.

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·       Promote growth for Top Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.

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·       Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.

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·       Processing partial and full churn for bronze accounts assigned.

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·       Follow up open support cases for bronze accounts assigned.

Required Skills / Qualifications\n

·       1+ year experience in administrator role.

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·       Strong written and verbal communication skills with the ability to communicate effectively at all levels.

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·       Prior experience using Sales Force (or similar CRM) and SAP.

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·       Intermediate level Excel skills.

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·       Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable

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·       Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills

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·       Customer relationship and conflict management skills

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·       Methodical and disciplined approach to problem solving

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#LI-LS1

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Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight. 

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Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.  

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Teletrac Navman is a Vontier company. 

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com