Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. We’re looking for Client Success Advisors who are responsible for providing value and owning the success of Cvent’s Event Cloud Customers. As an advisor, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry. Client Success Advisors serve as our clients’ primary point of contact while they are using Cvent’s software. In this role, you will be responsible for exercising Cvent knowledge to ensure our clients are able to realize the full benefits of the software. Client Success Advisors spend their day on scheduled calls and email to understand, align and reach customer’s business goals by delivering maximum value. The ideal candidate should be customer centric, extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We’re looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service. In This Role, You Will: Understand and align with customer’s goals to help them achieve their desired outcomes Drive platform adoption and offer industry best practices to help clients effectively meet said business goals Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity Understand client’s risks and presenting on recommendations and solutions Collaborate with the sales team to introduce new features and opportunities to clients Gather client requirements for future releases of the product Opportunities to meet with clients onsite; up to 20% travel required Here's What You Need: Understand and align with customer’s goals to help them achieve their desired outcomes Drive platform adoption and offer industry best practices to help clients effectively meet said business goals Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity Understand client’s risks and presenting on recommendations and solutions Collaborate with the sales team to introduce new features and opportunities to clients Gather client requirements for future releases of the product Opportunities to meet with clients onsite; up to 20% travel required Physical Demands Multiple positions may be filled from this announcement. We are not able to offer sponsorship for this position.