Role: Customer Success Advisor Team: Business Development Package: Pension, Unlimited leave, Flexible working Location: Home-based with monthly visits to London HQ Salary: £25,000 About Corndel: Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest quality programmes throughout an employee’s career. We partner with some of the UK’s largest and most exciting businesses to help drive organisational and personal performance through transformational learning. Our vision is to shape a world where everyone is empowered to be their professional best. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment, providing fulfilling work and an open, informal culture. You will be responsible for supporting our current and new clients to put more people onto Corndel training programmes, explaining to new businesses the opportunities presented by the training tax, managing relationships with our most important customers, and helping mobilise new contracts. The role: As our Customer Success Advisor, you will support our account management team to ensure all learners and customers have a seamless and efficient onboarding experience. This customer-focused role requires exceptional organisational skills, stakeholder management, excellent communication skills and the ability to adapt in a fast-paced environment. As a key point of contact for our onboarding learners and clients you will be required to provide timely and accurate responses to enquiries and follow processes. Responsibilities include: Supporting Learners to Join Our Programmes: + Act as the primary point of contact for onboarding queries on behalf of the Account Management Team, including calling and emailing prospective learners to discuss their enrolment status. + Assist learners in completing onboarding activities in Aptem, our virtual learning platform. + Respond to learner queries regarding onboarding requirements and provide guidance as needed. + Provide detailed programme information to learners when required. + Keep the Account Management Team updated on the progress of their cohorts. + Collaborate closely with the Enrolment, Compliance, and Claims team to ensure all learners are fully enrolled prior to launch events. + Contact learners to request additional information before confirming their eligibility. 2. Supporting the Account Management Team: + Process student lists and address queries raised by the Excellence, Compliance, and Claims team. + Collaborate with product leads to coordinate learner enrolments onto Open Cohorts. + Regularly update our CRM system (HubSpot) with relevant information. + Use Monday.com, our caseload management system, to track learner progress, raise and resolve trackers, and schedule follow-ups.     3. Supporting with additional Administrative Duties: + Preparing contracts for signing and ensuring they are stored accurately. + Supporting our Finance Team with Co-Investment and Employer Incentive Payments. + Providing support to customers regarding their Digital Apprenticeship Service (DAS) accounts. + Collecting and maintaining up-to-date customer information in our CRM system (HubSpot). + Help us to grow and further develop our onboarding process About You: + You’re an enthusiastic self-starter who is passionate about transforming the way organisations develop their people. + You value inclusivity and are supportive and respectful of others. + You embrace change and take a collaborative approach to challenges. + You strive for excellence and set high expectations for yourself and others. + You operate with integrity, trust, and professionalism, empowering others to do the same. + You are committed to team success and thrive as a supportive team member Experience and Skills: Essential: + You’re an enthusiastic self-starter who is passionate about transforming the way organisations develop their people. + You value inclusivity and are supportive and respectful of others. + You embrace change and take a collaborative approach to challenges. + You strive for excellence and set high expectations for yourself and others. + You operate with integrity, trust, and professionalism, empowering others to do the same. + You are committed to team success and thrive as a supportive team member. Desirable: + Experience and knowledge of apprenticeships and funded training + Experience in both B2B and B2C environments. Why join Corndel? + We're committed to having a fully inclusive, welcoming and safe culture and always striving to improve. + We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role. + We're a leader in our field, with quality and excellence at the heart of what we do. As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.  As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer. If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience. Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including DBS Disclosure and a Barred List Check.   Please find our Privacy Policy for Employees and Applicants here. Powered by JazzHR