As a Customer Success Advisor for our EHS software package, you'll be the go-to person for 30 to 40 customer accounts across Europe. Your main goal is to build and maintain strong post-sales relationships, acting as a trusted advisor for customers in complex industries. You'll be the first point of contact to address and prevent issues, ensuring customer satisfaction and maintaining positive account relationships.
Location: Alphen aan den Rijn, Deventer or Hoevelaken.
Your tasks and responsibilities:
Expert Guidance: Provide advice and guidance to ensure successful use and adoption of the Enablon platform.
Technical Support: Discuss product details, best practices, and strategies to help customers achieve their goals.
Trusted Advisor: Build trust with customers and coordinate resources to resolve any issues.
Strategic Planning: Develop and implement strategic account plans to meet customer needs and drive account growth.
Relationship Building: Establish key relationships within accounts to increase interaction and engagement.
Customer Advocacy: Work with customer support and product management to ensure quick resolution of issues and influence product development.
Why is this role exciting?
No two days are the same! You'll focus on retaining customers and helping them succeed with our software. The variety of tasks and interactions will keep you engaged and motivated. You'll work closely with sales representatives to achieve results and make our customers happy.
About You
Education: Bachelor's degree preferred.
Experience: 3+ years in an EHS-related role or customer service position.
Skills: Excellent English, strong communication skills, and the ability to work independently.
Attributes: Customer service-oriented, team player, adaptable, and proactive.
Bonus: Experience managing complex customer engagements and thinking strategically while executing tactically.
The team
You'll join a newly created team of 6 customer support advisors located in the Netherlands, UK, and US. You'll be part of a larger sales team of 12 people worldwide, with bi-weekly team meetings.
What do we offer?
Competitive compensation and benefits package.
Commission plan.
Flexible, hybrid work setup (3 days per week at home).
Laptop and mobile phone.
Engaged, diverse, and quality-driven team.
A culture that celebrates diversity and values talent.
Continuous growth and development opportunities.
Wolters Kluwer invests continuously in the growth and competencies of its employees by giving them many opportunities to develop.
About Enablon
Join Enablon, a Wolters Kluwer company, and be part of a global technology leader making a difference every day. We provide expert software and information solutions that professionals rely on in critical moments. Enablon is part of our ESG business unit, helping manage and reduce risk in professional environments. Our partners include multinational companies dealing with health and safety risks. You can find more information on Enablon | Wolters Kluwer.
Interested in the role of Customer Success Advisor?
Please apply hitting the Apply button. If you have questions, reach out to Claudia Funk (claudia.funk@wolterskluwer.com) or via phone at +31 6 15136211.
If making a difference matters to you, then you matter to us.