What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together.

Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!

If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!

***This position is Remote*** 

Job Summary
The Customer Success Agent for Dental Practices is responsible for managing relationships with dental offices to ensure they are engaged, understand the benefits of our programs, and actively recommend patients. This role focuses on retaining and growing dental office participation by providing a personalized and consultative experience while promoting our products and services. Success in this position requires a combination of strategic account management, relationship-building, and effective communication.

What you will do

Build and maintain strong, trusting relationships with dental offices, serving as their primary point of contact and providing tools, materials, and training for success.Retain and grow dental office participation by offering a personalized experience and promoting products and marketing programs effectively.Reengage dormant accounts and maintain consistent contact with actively producing accounts through a structured call cycle to drive engagement and growth.Educate dental office managers and treatment coordinators on available products, services, and marketing materials to optimize program participation.Utilize a consultative sales approach to identify growth opportunities within the assigned territory and recommend tailored solutions to dental offices.Leverage CRM systems and technology to manage call schedules, track account activity, maintain accurate customer records, and assess sales opportunities.Collaborate with internal teams to resolve issues, reconcile problems, and deliver exceptional customer service to ensure account satisfaction and success.Perform pre-call planning to maximize the effectiveness of account interactions and uncover potential sales opportunities.Actively manage and service assigned accounts, ensuring consistent communication, issue resolution, and program implementation.Meet or exceed sales and retention goals through strategic account management and consultative selling techniques.Provide high-quality customer service during all interactions, delivering professional and engaging experience to dental offices.Participate in team collaborations, including call reviews and training sessions, to ensure quality assurance and continuous improvement.Adhere to company policies, procedures, and processes, completing tasks efficiently and in compliance with standards.Work remotely using provided technology to support team meetings, communications, and individual management sessions.Demonstrate commitment to company core values and contribute to the team’s overall success.Perform other duties as assigned by management to achieve organizational objectives.

Travel/Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications

Must have:

Typically 3 or more years of related experience.Typically High School education, vocational training and/or on-the-job training.Minimum two (2) years outside sales experienceDental experience a plusAbility to work with Dental Customers/ProspectsExcellent communication, analytical, listening, and organizations skillsStrong selling, customer service and negotiation skillsGood telephone etiquette with the ability to call out to and answer a high volume of callsAbility to effectively answer inquiries and resolve disputes.Self-starter and team player working in a remote environmentDriven to meet and surpass goals/targetsCan handle high volumes of callsAbility to multi-taskDetail orientedAbility to prioritize daily tasksExcellent customer service skillsWork independently with limited supervision in a remote work environmentAble to learn applicable computer systems and softwareProficient in Microsoft Office Product SuiteStrong time management skills and the ability to prioritize work and meet deadlinesVery good attention to detail and accuracyCustomer service oriented and the ability to work with complex issuesAbility to plan and arrange activitiesVery good interpersonal communication skillsVery good written and verbal communication skillsAbility to maintain confidential and highly sensitive informationAbility to work in a team environmentAbility to multi-taskAbility to manage conflictCapacity to work effectively under pressureEstablish productive working relationships at multiple levels within the organization

Nice to have:

Bachelor’s degree preferred.

The pay for this position $21/hr. This role is also eligible for commission pay. 

What you get as a Henry Schein One Employee

A great place to work with fantastic people.A career in the healthcare technology industry, with the ability to grow and realize your full potential.Competitive compensation.Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, Puerto Rico, or other US Territories at this time.
 

What you get as a Henry Schein One Employee

A great place to work with fantastic people.

A career in the healthcare technology industry, with the ability to grow and realize your full potential.

Competitive compensation.

Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

*Benefits may vary by location or status.

Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.