Description We are offering a permanent employment opportunity for a Customer Success Agent in the machinery and work tools industry, located in Milwaukee, Wisconsin, United States. As a Customer Success Agent, your role will involve handling customer inquiries, maintaining an in-depth understanding of our products and services, and providing top-notch experiences to our valued customers. Responsibilities: • Operate as a dedicated Customer Success Agent, taking ownership of customer satisfaction. • Ensure personalized customer experiences by minimizing customer effort. • Analyze customer concerns independently and provide timely and sufficient solutions. • Utilize self-help tools to assist with resolving technical issues. • Apply strong knowledge of our products and services to aid in customer interactions. • Collaborate cross-functionally with key support business units to resolve inquiries in a single interaction. • Maintain an agile work approach in a high volume, fast-paced call center environment. • Use Microsoft Teams, Microsoft Word, Microsoft Outlook, and Microsoft Excel to support daily operations and communication. • Employ excellent data entry skills to maintain accurate customer records and process customer credit applications. Requirements • Minimum of 3 years of experience working in a customer service role, preferably in a machinery or worktools industry • Proven experience in a call center environment, including knowledge of call center metrics and operations • Ability to handle high volume and fast-paced call center scenarios • Proficient in handling inbound calls and prior experience in a call center is highly desirable • Demonstrated ability to create customer success stories and resolve customer complaints efficiently • Strong computer data entry skills and typing data entry proficiency • Proficient in Microsoft Office Suite including Teams, Word, Outlook, and Excel. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .