What You Will Do:
As a member of Mediaocean’s global Customer Success team, you will be instrumental in delivering a world-class customer experience with a focus on proactive engagement and fostering long-term relationships. The Customer Success Finance Analyst has a thorough understanding of customer-specific financial work flows that will be used to identify operational efficiencies, improve processes, support inquiries and troubleshoot issues pertaining to the Mediaocean financial suite of products & services. You will serve as a primary point of contact, strategically supporting & expanding customers’ adoption and usage of these platforms.   Mediaocean is excited to open this opportunity to join a cohort of Finance Analysts that will work together through onboarding and will be placed into specific roles across our Customer Success team, including Professional Services and Customer Engagement after successful completion of a comprehensive certification process. Responsibilities will include:Develop a strong understanding of customer and corporate accounting workflows to provide guidance on current functionality and enhancements for Mediaocean financial platforms and identify opportunities for added valueComplete a 6-monthonboarding boot camp that will focus on establishing knowledge and supporting customers across Customer Success teamsIdentify, document, and disseminate best practices aimed at enhancing the overall customer experience and improving customer understanding of the value offered by Mediaocean software solutionsContribute to customer account planning by identifying opportunities for increased user adoption, determining a targeted end-user adoption strategy, and assisting with workflow questions and complex issue resolution Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issuesDocument and track feature requests, including detailed requirements and needs analysis, with an ability to negotiate and manage expectationsWork cross-functionally on product roadmap recommendations and alternative workflow solutions Perform needs assessments and requirements gathering to configure environments for new customer implementations and existing customer platform migrationsPrioritize and schedule work activities to ensure established targets are achieved, facilitate customer meetings, and clearly and promptly communicate action items and desired outcomes for appropriate stakeholdersWho You Are:Minimum 2 years of experience in a customer-facing role. Advertising technology or Software as a Service (SaaS) experience a plusEducational or professional experience in accounting or financial managementProven ability to present and explain features and workflowProficiency with Excel, PowerPoint, SharePoint. Salesforce, Zendesk, Jira, Smartsheet experience a plusDemonstrated excellence in verbal and written communication skills, including the ability to take the lead in conversations and negotiate through challenging situationsWhy Mediaocean?Competitive total compensation, including 401(K) employer match and financial wellness seminars Extensive medical, dental, and vision plan – Keep your family (or just yourself!) safe and healthyFlexible time off – In addition to our 14 company holidays, we provide open PTO to all U.S.- based Mediaocean employees. So take a sick day, vacation day, or mental health day Bonding Leave – After six months of employment at Mediaocean, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child’s birth or adoption Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending AccountsProfessional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement Get rewarded for demonstrating Mediaocean values Active affinity-based groups – Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United  Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office   Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices)  All of these benefits/perks are effective on the date of hire$65,000 - $80,000 a yearWe would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!  Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status. 
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