At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

The Customer Success Analyst role is to drive client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge. This position is entry level position in Customer growth and its goal is achieving business growth through effective client management and collaboration across various functions within the organization.

Essential Functions

Revenue retention and growth for assigned base of customers

Onboard newly assigned accounts

Execute contract renewals

Serve as escalation point for customers and agents across all functional areas including Tech Support, Billing, Engineering and Service Delivery

Customer communications for decommissioned services

Drive self-service model to agents and customers to adopt and utilize Peerless Portal

Input and maintain Salesforce data 

Attend departmental weekly (or biweekly) team meetings 

Participate in sales strategy and planning meetings as necessary

Perform additional sales support duties, as required, that help the company meet and exceed sales goals and objectives

Required Knowledge and Experience

Strong professional verbal and written communication skills

Attention to detail

Ability to prioritize and manage time effectively

Disciplined and rigorous approach to organization

Ability to work independently

Accountability and ownership

Ability to develop rapport and maintain strong working relationships with internal

and external clients

Ability to respond quickly in a fast-paced environment

Aptitude and desire to learn and maintain technical knowledge

Presentation skills

Ability to collaborate and work successfully with teams

Minimum Qualifications

Advanced English Level required.

Ability to use personal computer and tools like Salesforce and Microsoft Office Suite.

At minimum moderate ability, but high aptitude to collect, maneuver and interpret large data sets across multiple systems

Attention to detail

Familiarity with CRM and high aptitude for system capabilities

Strong professional verbal and written communication skills

Ability to prioritize and manage time effectively

Disciplined and rigorous approach to organization

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements. The job description is reviewed regularly and can be changed at any time.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.