About Ping Identity: At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear. We call this digital freedom. And it's not just something we provide our customers. It's something that drives our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety, it should be one of your greatest competitive advantages. As a Customer Success Architect, you will work with clients to ensure that they are successful with Ping solutions. You will report to the Lead Customer Success Architect for your region and be part of our Customer Care organisation. You will work with our Professional Services and Technical Support Teams to guarantee a client's journey from purchase to production is smooth, well managed and technically sound . You will also monitor a client's ongoing health and establish a rhythm for client interactions that ensure each customer is optimised on their existing deployed solutions. You will partner with the Customer Success Managers to ensure each customer is optimised on their existing deployed solutions. Your job is to ensure that we bring value to our customers. You Will: Provide clients with technical architecture recommendations for Ping solutions based on their identity and security needs Organise visibility into our product roadmap to help educate and engage customers Participate in the escalation and priority of support tickets created by clients in the programme Provide product demonstrations of Ping technologies Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved Provide feedback to Product Management for future products or enhancements based on trends and requirements gathered during Customer Success process Manage ongoing customer needs effectively to promote high customer retention and loyalty