Job Summary:

The Customer Success team works closely with exhibitors and collaborates with various internal RX departments (including Sales, Marketing, Operations, etc) to ensure that our customers have the best experience at our events as possible.
Exhibiting can be a complicated process and the Customer Success Executives work to make the process easier and productive for customers. They work directly with customers to deliver the best possible service in relation to exhibitor success, digital awareness, event support for exhibitor and opportunities to offer value added service.

Accountabilities:

Exhibitor Support – acts as the point of contact for all after-sales supportIncreases loyalty of the exhibitors to be rebookers / repeat exhibitorsDrives engagement by following the 4-touchpoint flow and attending event kickoffIncreases exhibitor satisfaction by meeting the on-boarding process in a timely mannerExhibitor profile / Matchmaking - ensures exhibitors complete dashboards and are aware of the value in completing their profile using AtlasSalesforce- utilizes SalesForce to lodge activities associated with each exhibitor outreach and properly schedules succeeding touchpointsExhibitor Manual - walks exhibitor though on the navigation of the manual to get needed informationExhibitor Badge Registration - admin access to address registration concernsDigital Product Awareness -  identifies opportunities to offer value-added services and digital productsAccount Management - takes ownership of the success of each exhibitor to effectively manage their business goalLead Retrieval- understand features and value delivered by Emperia product both pre and post event

Other Qualifications/Requirements:

Bachelor's degree holderAt least 1 year of relevant experienceExperience dealing with various stakeholders in a global perspectiveExperience in voice (outbound) / non-voice set-upCustomer Onboarding/EducationBasic skills in using and navigating SalesforceBasic skills in using and navigating through the Exhibitor DashboardBasic skills in using and navigating through different show websitesBasic skills in using and navigating through different Exhibitor Badge Registration systemsBasic skills in using Microsoft Office applicationsBasic skills in using telephonic system (Jabber, Enghouse Touchpoint)Exhibits core competencies based on CS functionSkilled in written and spoken communicationAccount ManagementStakeholder Management

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.